Hotel Cleaning – The Impact on Guest Satisfaction

With 92% of travellers claiming cleanliness as the most important factor in selecting accommodations, it’s no surprise that hotels should prioritise ensuring their facilities are cleaned to the highest standard. From increased revenue to a safer environment post-pandemic, now is the time to invest in high-quality cleaning services for your resort.

Discover how the cleanliness of individual areas within your hotel can affect guest satisfaction levels, and why hotel cleanliness is now more important than ever before.

Areas of your hotel that should be regularly cleaned

With the hustle and bustle of a lively hotel, it can be easy to neglect the cleanliness of individual areas within your premises, however, these hot spots could be what makes or breaks the experience for your guests. Explore 4 of our top spots, where you should be maintaining the highest levels of hygiene, all year round.

Front desk

First impressions count. As the first facility guests lay eyes on when walking through the hotel doors, it is no surprise that the front desk and lobby of your hotel should be immaculate. Setting the tone right away, a dirty and cluttered reception desk will instantly impact the impressions your guests have for the rest of their stay. It is essential for front-of-house areas to not only be visually clean but also safe and hygienic, to meet the high expectations of your customers and gain that all-important positive review.

Bedrooms & bathrooms

No one wants to sleep in an unclean bedroom, and the same rule applies to your hotel guests.  Whilst there may be no visible remnants of previous guests, that doesn’t necessarily ensure the elimination of germs and bacteria. With the right equipment, expert knowledge, and efficiency, employing highly trained commercial cleaning services, such as Jani-Kings’, will promote repeat visits, increased profit and improve overall customer experience.

Whilst the bedroom may offer the purest luxury, it’s important not to forget the importance of keeping the bathroom just as clean. A place where hotels regularly slip up, one study shows that 84% of guests admitted to examining the bathroom within 15 seconds of first entering the room. With that in mind, it shouldn’t matter where your guests choose to look, every nook and cranny should be left gleaming.

Restaurant facilities

A delicious meal in a beautiful setting is an experience that is remembered for years to come, and as a business, you should place priority on ensuring your restaurant facilities meet a high standard of cleanliness. The perception of cleanliness is of the utmost importance to create a lasting impression, whilst encouraging visitors to revisit time and time again. A clean restaurant isn’t just the tables and chairs, it’s also about maintaining food-safe kitchens, squeaky-clean bathrooms, and surrounding areas.

Leisure facilities

Many travellers love to utilise the various amenities the hotel incorporates into its offering, and some guests actively seek out accommodation that boasts fantastic leisure facilities. This is an important consideration to channel into your cleaning strategy, as uninviting and dirty facilities will detract your guests from rebooking.  These days, all it takes is the click of a button to publish a negative review for the world to see, and this is likely to encourage negative repercussions for business.  Whether it’s a gym, spa or lounge, ensure you maximise your cleaning efforts in these areas, and go above and beyond the expectations of your guests.

How COVID-19 has made hotel cleanliness more important than ever

Following the global pandemic, hotel cleanliness is even more critical to customer satisfaction than ever before, with 1 in 4 hotel reviews using the word “cleaned”, “clean” or “cleanliness.”. Implementing COVID-19 deep cleaning services will enhance your hotel’s offering, and ensure your business is a safe space throughout the year. Creating a safe environment, where guests feel at ease, is crucial for customer satisfaction, whilst building trust through prioritising guest wellbeing.

How Jani-King can help keep your hotel clean

Increase your positive reviews, boost guest retention, and enhance your revenue through a sparkling clean hotel. Jani-King can provide a flexible cleaning schedule to suit your business’ needs with our hotel and resort cleaning services. Let us do the cleaning while you give your guests the attention they deserve. Enjoy a comprehensive and high quality clean every time, with a flexible service to accommodate requirements of all shapes and sizes.

It's time to maximise those all-important positive reviews. Contact Jani-King for a spotless finish.