First Impressions Count – the Importance of a Spotless Lobby
To ensure the success of any business, it is important to keep the customer satisfied.
In the hospitality industry, this is first and foremost rooted in the appearance of the premises. A positive or negative first impression of an hotel, for example, can influence a customer’s experience and the cleanliness of the venue plays a key role in building customer satisfaction.
We all know that first impressions are usually immediate so the lobby and public spaces of any venue have to be perfect when the guest enters, but these impressions are swiftly added to by the more back of house areas such as private bedrooms and bathroom. Unsurprisingly, hoteliers report that it is the bathrooms that guests comment on most frequently and are the parts of an hotel that guests need to be as clean as possible.
High Traffic Requires Regular Maintenance
Keeping a lobby spotless isn’t an easy task as it is an area with very high traffic. Guests constantly checking in and out mean that lobby windows and doors must be cleaned frequently to remove hand prints and streaks. Regular maintenance of the floors is required, along with daily cleaning of the front desk and dusting lobby furniture. Dust is common in high populated areas and can trigger allergies in sensitive customers, plus when it settles can make a room unhygienic and shabby and that’s when guests start to notice.
Good News Spread Fast
Reviews and recommendations can make or break a business. With the rise of social media, it’s not just immediate family and friends who are privy to a negative hotel review. People often take to Facebook and Twitter as well as tailor made sites like TripAdvisor to express their opinions, so negative word spreads fast in this digital age. With that in mind, it is critical to make an excellent impression straight away and retain it throughout each stay.
Partnering with Jani-King brings peace of mind that your hotel is clean, hygienic and welcoming from the staff areas to front of house, why worry, let Jani-King handle it.